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| Job Posting Detail |
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| Job Title |
Sales & Service Specialist ~ Eastern CT ~ Mansfield Plaza ~ 40 hrs |
| Ref Code |
0900048272MUT |
| Last Updated |
12/15/2009 9:15:00 PM |
| Description |
At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.
Bank of America is seeking professional and motivated candidates interested in the following opportunity:
The Sales and Service Specialist works in the branch and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following:
• Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.
• Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.
• Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.
• Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
JOB REQUIREMENTS:
Required Skills:
• Minimum of six months cash handling experience and customer service experience
• Minimum of one year of successful sales experience in a goal and/or commission-based environment within the past three years
• Ability to provide clients with information, data and advice, as well as respond to inquiries or complaints from customers and manage difficult situations with customers
• Skilled in optimizing sales opportunities to existing and walk-in customers
• Ability to generate new business by outbound calling and by reaching out into the local community
• Entrepreneurial, ownership-oriented mindset
• Careful attention to detail and organized
• Excellent oral and written communication skills with exceptional influencing skills
• Ability to work effectively as a team member and with customers
• Strong analytical and problem solving skills. Ability to derive innovative solutions
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers
• Strong work ethic and high integrity
Desired Skills/Assets:
• Minimum of six months of teller experience with a successful balancing track record
• Demonstrated leadership and assertiveness
• Bilingual (fluent verbal and written) skills
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.
Bank of America is an Equal Opportunity Employer M/F/D/V.
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| Qualifications |
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| Company Description |
To apply for this position, please copy and paste the following link into your browser address bar:
http://bankofamerica.contacthr.com/14739735
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Job Category
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Sales
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Location
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Connecticut
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To apply for this job, please follow the instructions contained in the listing.
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